This Privacy Policy describes how 21jl Casino collects, uses, stores, shares, and protects your personal information when you access or use the platform at https://21jl.asia. We operate in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Please read this policy carefully before registering a 21jl account.
This Privacy Policy applies to all personal data collected by 21jl Casino ("21jl," "we," "us," "our") through the website https://21jl.asia, any associated subdomains, mobile web access, and all services, features, games, and communications provided through the 21jl platform (collectively, the "Platform").
By accessing the 21jl Platform, creating a player account, making a deposit, placing a wager, participating in any promotion, or otherwise using any 21jl service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read alongside the 21jl Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Capitalised terms not defined in this Policy carry the meanings given to them in the Terms & Conditions.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 21jl Casino is the personal information controller in respect of personal data collected through the Platform. This means 21jl determines the purposes and means of processing your personal information.
21jl has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. Contact details for the DPO are provided in Section 15 of this Policy.
21jl collects personal data from you in several ways — directly when you provide it to us, automatically when you use the Platform, and from third-party sources in certain circumstances. The categories of personal data we collect include:
When you create a 21jl account, we collect: full legal name, date of birth, nationality, Philippine mobile number, email address, and username. We may also collect government-issued identification details (e.g., Philippine National ID, passport number, driver's license number) and proof of address documents during Know Your Customer (KYC) verification.
To process deposits and withdrawals, we collect payment method details, including GCash mobile numbers, Maya account details, bank account information (BPI, BDO, UnionBank), transaction histories, and wallet balances. 21jl does not directly store full payment card numbers. Where card payments are used, card data is handled by PCI-DSS compliant third-party payment processors.
We automatically collect data related to your gaming activity on 21jl, including: games played, wagers placed, game outcomes, session durations, bonus usage, and login timestamps. This data is essential for operating the Platform, preventing fraud, and meeting regulatory record-keeping requirements.
When you access the 21jl Platform, we automatically collect: IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and other standard web analytics data. This data helps us maintain platform security and improve user experience.
If you contact 21jl customer support, we collect the content of your communications — live chat transcripts, email correspondence, and any attachments or documentation you provide. This data is retained to handle your query and for quality assurance purposes.
In limited circumstances, 21jl may receive personal data about you from third parties, such as payment processors confirming transaction authenticity, fraud prevention services flagging suspicious activity, or identity verification providers confirming document authenticity during KYC. We only accept such data where we have a legitimate, lawful basis to do so.
You may choose to provide additional information voluntarily — for example, when completing a responsible gaming self-assessment, participating in a survey, or providing feedback to 21jl support. This data is processed only for the purpose for which you provided it.
21jl uses your personal data for the following purposes. Where relevant, the legal basis for each processing activity is identified (see Section 5 for further detail on legal bases):
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, identity data | Contract performance |
| Processing deposits and withdrawals | Financial data, payment data | Contract performance |
| KYC / identity verification | Identity data, KYC documents | Legal obligation |
| Anti-money laundering (AML) compliance | Financial data, gaming activity | Legal obligation |
| Fraud detection and prevention | Technical data, gaming activity, financial data | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation / legitimate interest |
| Customer support | Communication data, account data | Contract performance |
| Platform security and technical operations | Technical data, device data | Legitimate interest |
| Sending promotional communications | Contact details, gaming preferences | Consent |
| Regulatory reporting | Identity, financial, gaming data | Legal obligation |
| Analytics and product improvement | Technical data (aggregated / anonymised) | Legitimate interest |
21jl will not use your personal data for purposes incompatible with those listed above without first notifying you and, where required, obtaining your consent.
Under the Philippine Data Privacy Act of 2012, 21jl processes your personal data only where a lawful criterion applies. The primary legal bases on which 21jl relies are:
21jl uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and gather analytics data. The categories of cookies used on the 21jl Platform are:
These cookies are essential for the Platform to function. They enable core features such as session authentication, login state maintenance, security tokens, and anti-fraud measures. These cookies cannot be disabled without affecting core Platform functionality. No consent is required for strictly necessary cookies under applicable law.
Functional cookies remember your preferences and settings to improve your experience on subsequent visits — for example, your preferred language, game display settings, or whether responsible gaming notifications have been acknowledged.
21jl uses analytics tools to understand how players use the Platform, which pages are most visited, where players encounter difficulties, and how to improve the overall experience. Analytics data is aggregated and, where possible, anonymised. We do not permit analytics providers to use data collected through 21jl for their own commercial purposes.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, disabling cookies beyond strictly necessary ones may impair some Platform features. Please note that clearing all cookies will log you out of your 21jl session.
21jl does not sell your personal data to third parties for marketing purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:
21jl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration and identity data | Duration of account + 5 years after closure | AML / regulatory obligations |
| KYC verification documents | Duration of account + 5 years after closure | Legal compliance (AMLC requirements) |
| Transaction and financial records | Duration of account + 5 years after closure | AML, tax, and regulatory record-keeping |
| Gaming activity logs | Duration of account + 3 years after closure | Dispute resolution, responsible gaming |
| Customer support communications | 3 years from last communication | Quality assurance, dispute resolution |
| Technical and device data | Up to 13 months from collection | Security, analytics, fraud detection |
| Marketing consent records | Until consent withdrawn + 3 years | Compliance audit trail |
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification. Backup copies of data are subject to the same retention schedules, though removal from backups may take a technically reasonable additional period.
21jl implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While 21jl implements industry-standard security measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 21jl will notify the National Privacy Commission (NPC) within 72 hours and affected players as promptly as practicable, in compliance with the Data Privacy Act of 2012.
The 21jl Platform is operated primarily for Filipino players and the primary data processing infrastructure is intended to serve the Philippine market. However, some service providers engaged by 21jl — including cloud infrastructure providers, payment gateways, and software vendors — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, 21jl ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to ensure your data receives a standard of protection comparable to that afforded by Philippine law. Such safeguards may include contractual clauses that require the recipient to maintain appropriate data protection standards.
If you would like more information about the specific safeguards applied to any particular international transfer of your personal data, please contact our Data Protection Officer.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 21jl:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request. We will not charge a fee for exercising your rights unless your request is manifestly unfounded or excessive.
21jl implements age verification procedures during the account registration process to prevent underage access. Notwithstanding these measures, if you are a parent or guardian and you believe that a minor has registered on the 21jl Platform or provided us with their personal data, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
21jl complies with PAGCOR's requirements regarding the protection of minors from accessing online gaming platforms and actively cooperates with any regulatory investigation into underage account registration.
The 21jl Platform may contain references to or integrations with third-party services, including payment processors (GCash, Maya, BPI) and game providers. When you access a third-party service from the 21jl Platform — such as a payment gateway — you are subject to that service's own privacy policy and terms, not this Policy.
21jl is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 21jl account. Our selection of third-party service providers is guided in part by their commitment to data security and privacy compliance.
21jl reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.
Where changes to this Policy are material — meaning they significantly affect your rights or the way we use your data — 21jl will notify registered players via their registered email address or through a prominent notice on the Platform prior to the changes taking effect. For non-material changes, the updated Policy will simply be published at https://21jl.asia/privacy-policy.
Your continued use of the 21jl Platform following the effective date of any updated Policy constitutes your acknowledgement of the revised terms. If you do not agree with a material change, you may close your 21jl account by contacting customer support before the change takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 21jl handles your personal data, please contact our Data Protection Officer (DPO):
This Privacy Policy was last reviewed and approved on January 1, 2026. It governs the processing of all personal data collected by 21jl Casino from registered players and Platform visitors in the Philippines. 21jl Casino reserves all rights under applicable law.
Six core commitments that govern how we handle every piece of your personal data.
Every aspect of 21jl's data handling is designed to comply with Republic Act No. 10173 — the Data Privacy Act of 2012. Filipino players' rights are respected as a baseline standard, not an optional add-on.
All data transmitted between your device and 21jl servers is protected with TLS encryption. Sensitive data at rest — including payment details and KYC documents — is encrypted at the storage level.
21jl does not sell your personal information to marketers, data brokers, or any other commercial third parties. Your data is used only for operating the Platform, meeting legal obligations, and improving your experience.
Access, correct, delete, port, or object to your data — all eight of your DPA rights are documented clearly in this Policy, with a dedicated DPO contact to process your requests within 15 business days.
21jl doesn't keep your data indefinitely. We publish clear retention schedules in this Policy and securely delete data when retention periods expire, except where law requires otherwise.
In the event of a data breach affecting your rights, 21jl is committed to notifying the National Privacy Commission within 72 hours and informing affected players promptly — a DPA-mandated obligation we take seriously.
Your data is protected. Your rights are respected. Now enjoy 500+ games, instant GCash payouts, and a platform built specifically for Filipino players.
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